Our return policy is valid for 30 days from the date of purchase. Unfortunately, we cannot accept returns or exchanges after this period.
To initiate a return, please secure prior authorization by contacting us:
All items must be returned unused and in the same condition in which they were received. Please note that all custom orders—including custom cutting boards—are final.
A 15% restocking fee will be applied to all returns, and a valid receipt or proof of purchase is required.
After receiving and inspecting your returned item, we will notify you by email regarding the status of your refund request. If approved, your refund will be processed and credited to your original payment method within 2 business days.
If you have not received your refund, please follow these steps:
If you still have not received your refund, please contact us at ecom@plastic-craft.com.
Exchanges are available only for items that are defective or damaged. To arrange an exchange, please email us at ecom@plastic-craft.com and ship the item to:
744 West Nyack Road, West Nyack, New York, US 10994.
IMPORTANT: Our standard shipping policy mandates a signature upon delivery for orders exceeding $100. To waive this requirement, please call us at 845-358-3010.
For return shipments, please use the following address:
744 West Nyack Road, West Nyack, New York, US 10994.
Customers are responsible for return shipping costs. Shipping and handling fees are non-refundable, and any return shipping charges will be deducted from your refund. Delivery times for exchanged items may vary based on your location. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.